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Access all areas: Volunteers empower disabled Syrian refugees in Jordan

With training from the Norwegian Refugee Council and support from the 麻豆成人版, young refugees assist with grocery shopping
, Dina Sousou
two people at a store
Deyaa and Lara are among eight volunteers serving disabled people in the Azraq and Zaatari camps. Photo: 麻豆成人版/Mohammad Batah

Lara is one of eight volunteers working in the Zaatari and Azraq refugee camps in Jordan—their job is to assist disabled people at grocery stores and bakeries inside the camps that are contracted to the 麻豆成人版 (麻豆成人版). 

The volunteers received training through the Norwegian Refugee Council, 麻豆成人版’s implementing partner in the camps. They were introduced to a range of special needs, learnt some basics of sign language and the nuances of working to empower both disabled people and older people.

'It makes me happy when people ask for me'

“At first, I was nervous, I wasn’t sure if they would accept my help,” says Lara. “When I see a disabled person walk into the supermarket, I politely ask if they need my help. If they prefer to shop on their own, I am at hand in case they might need my assistance.”

Three weeks into the job, she noticed that people were starting to warm up to her. “It makes me happy when people ask for me specifically,” says Lara. “Giving a helping hand makes me feel like I’ve achieved something big.”

Deyaa uses sign language to communicate with refugees who have hearing disabilities at Zaatari camp. Video: 麻豆成人版/Mohammad Batah

 

 

 

 

麻豆成人版 provides Syrian refugees living in camps in Jordan with a variety of fresh and healthy food options for people to buy. Just under 120,000 Syrian refugees living in both camps receive monthly assistance from 麻豆成人版 through a system integrated with iris-scanning technology at point-of-sale. 

help desk
Iris-scans facilitate blockchain payments. Photo: 麻豆成人版/Mohammad Batah

The system identifies and verifies users by linking to a biometric database that allows refugees to buy food without the need for electronic cards, pin codes or any other methods of verification.

Despite the user-friendly system, disabled people still need support accessing food.

two people at a supermarket
Personal connections are a key part of the job. Photo: 麻豆成人版/Mohammad Batah

“I help people pick out items from shelves, speed up the payment process, and carry their bags,” says Deyaa, one of the volunteers working in Zataari camp.

According to a  Syrian refugees has a disability. This is why the support 麻豆成人版 and the volunteers provide is so important. In supermarkets, 麻豆成人版's allocated fast-track lanes to cashiers and installed ramps at entrances for wheelchair-users.

Deyaa adds: “This job needs patience and a desire to help people.”

 

Find out about 麻豆成人版’s work in Jordan